{"id":5555,"date":"2024-11-28T17:13:35","date_gmt":"2024-11-28T16:13:35","guid":{"rendered":"http:\/\/midnightblue-snail-644681.hostingersite.com\/?p=5555"},"modified":"2025-05-28T16:29:38","modified_gmt":"2025-05-28T15:29:38","slug":"%f0%9f%8e%af-atrevir-nos-amb-les-converses-dificils","status":"publish","type":"post","link":"https:\/\/mariamunozroca.com\/ca\/%f0%9f%8e%af-atrevir-nos-amb-les-converses-dificils\/","title":{"rendered":"\ud83c\udfaf Atrevir-nos amb les Converses Dif\u00edcils"},"content":{"rendered":"<p>Tots enfrontem <strong>converses dif\u00edcils<\/strong> tant dins com fora de les empreses.<br>\ud83d\udd0e L&#039;important \u00e9s <strong>identificar-les<\/strong> i, sobretot, <strong>atrevir-nos a abordar-les<\/strong>.<\/p>\n\n\n\n<p>Primer de tot, vull donar un <strong>aplaudiment gegant<\/strong> \ud83d\udc4f a la <strong>#Fundaci\u00f3Ared<\/strong> per la seva valuos\u00edssima tasca a la societat.<br>Els nostres participants van demostrar com la seva feina est\u00e0 contribuint a integrar al m\u00f3n laboral persones en risc d&#039;exclusi\u00f3 social. Un mili\u00f3 de gr\u00e0cies! \ud83d\udc96<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\ude80 <strong>El primer pas: Identificar i afrontar<\/strong> les Converses Dif\u00edcils<\/h3>\n\n\n\n<p>Les converses dif\u00edcils s&#039;han de preparar a consci\u00e8ncia per superar-se amb \u00e8xit.<\/p>\n\n\n\n<p>No s\u00f3n converses que tenim di\u00e0riament. Responen a necessitats molt espec\u00edfiques. Estar alerta al nostre entorn \u00e9s primordial.<\/p>\n\n\n\n<p>A la jornada amb @Fundaci\u00f3n Ared i @Cambra de Barcelona:<br>\u2705 Explorem diferents guions per dialogar amb <strong>respecte i proactivitat<\/strong>.<br>\u2705 Vam aprendre a <strong>evitar la queixa<\/strong> i centrar-nos a cercar solucions <strong>guanyar-guanyar<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 <strong>Per qu\u00e8 \u00e9s tan important afrontar-les?<\/strong><\/h3>\n\n\n\n<p>\ud83d\udcac Quan <strong>donem voltes a un tema<\/strong>, ho compliquem.<br>\ud83d\udcda Quan <strong>aportem massa informaci\u00f3<\/strong>, confonem.<br>\ud83d\udeaa Quan <strong>evitem una conversa dif\u00edcil<\/strong>, estem perdent una oportunitat de millora.<\/p>\n\n\n\n<p>\ud83d\udc49 Ser valents i directes (amb respecte) \u00e9s la clau.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd11 <strong>4 claus per resoldre converses dif\u00edcils<\/strong><\/h3>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Inicia en positiu<\/strong> \ud83c\udf1f<br>Valoreu els punts forts del vostre interlocutor. Aix\u00f2 crea confian\u00e7a i obre portes.<\/p>\n\n\n\n<p>2\ufe0f\u20e3 <strong>Ves al gra<\/strong> \ud83e\udded<br>Explica clarament qu\u00e8 necessites. Sigues directe\/a, per\u00f2 tamb\u00e9 emp\u00e0tic\/a.<\/p>\n\n\n\n<p>3\ufe0f\u20e3 <strong>Dialoga sempre<\/strong> \ud83e\udd1d<br>Demana lopini\u00f3 de laltra persona. Escoltar \u00e9s tan important com parlar.<\/p>\n\n\n\n<p>4\ufe0f\u20e3 <strong>Consensua<\/strong> \u2705<br>Busca una soluci\u00f3 que benefici\u00ef les dues parts. Recordeu: guanyar-guanyar \u00e9s l&#039;objectiu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udd04<strong>Exemples de converses dif\u00edcils a l&#039;empresa<\/strong><\/h3>\n\n\n\n<p>1\ufe0f\u20e3 <strong>Donar feedback negatiu<\/strong> \ud83d\udde3\ufe0f\ud83d\udd0d<br>\u00abVull parlar amb tu sobre com millorar en els terminis de lliurament dels teus projectes.\u00bb<\/p>\n\n\n\n<p>2\ufe0f\u20e3 <strong>Sol\u00b7licitar una millora salarial<\/strong> \ud83d\udcb0\ud83e\udd1d<br>\u00abM&#039;agradaria revisar el meu salari segons les meves responsabilitats i resultats.\u00bb<\/p>\n\n\n\n<p>3\ufe0f\u20e3 <strong>Resoldre un conflicte entre companys<\/strong> \u26a1\ud83e\udd14<br>\u00abVaig notar que hi ha tensions a l&#039;equip; podem parlar per comprendre qu\u00e8 est\u00e0 passant i solucionar-ho?\u00bb<\/p>\n\n\n\n<p>4\ufe0f\u20e3 <strong>Negar-se a una sol\u00b7licitud<\/strong> \u274c\ud83d\udcc4<br>\u00abLamentablement, no puc acceptar aquest canvi al projecte perqu\u00e8 afectar\u00e0 els terminis.\u00bb<\/p>\n\n\n\n<p>5\ufe0f\u20e3 <strong>Parlar sobre un acomiadament<\/strong> \ud83d\udcbc\ud83d\udd1a<br>\u00abHem de parlar sobre el rendiment i la decisi\u00f3 que hem pres respecte a la teva continu\u00eftat.\u00bb<\/p>\n\n\n\n<p>6\ufe0f\u20e3 <strong>Reclamar compromisos no complerts<\/strong> \u23f3\ud83d\uded1<br>\u00abVull parlar sobre aquest informe pendent; necessitem avan\u00e7ar en els terminis pactats.\u00bb<\/p>\n\n\n\n<p>7\ufe0f\u20e3 <strong>Gestionar una queixa d&#039;un client intern o extern<\/strong> \ud83d\udcde\ud83d\ude21<br>\u00abHem rebut aquest feedback del client. Quines accions podem prendre per solucionar-ho?\u00bb<\/p>\n\n\n\n<p>8\ufe0f\u20e3 <strong>Establir l\u00edmits al volum de treball<\/strong> \ud83d\udea7\ud83d\udccb<br>\u00abNecessito parlar sobre la c\u00e0rrega de tasques; crec que est\u00e0 afectant la qualitat dels meus lliurables.\u00bb<\/p>\n\n\n\n<p>9\ufe0f\u20e3 <strong>Demanar responsabilitats a un l\u00edder o superior<\/strong> \ud83d\udcc8\u2696\ufe0f<br>\u00abHi ha certes decisions que no s\u00f3n clares; podem treballar en una millor comunicaci\u00f3?\u00bb<\/p>\n\n\n\n<p>\ud83d\udd1f <strong>Parlar sobre canvis organitzatius<\/strong> \ud83d\udd04\ud83c\udfe2<br>\u00abVolem parlar sobre com aquest canvi afectar\u00e0 els equips i com gestionarem la transici\u00f3.\u00bb<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udcac <strong>Un aprenentatge per a tothom<\/strong><\/h3>\n\n\n\n<p>Gr\u00e0cies novament a <strong>@Fundaci\u00f3 Ared<\/strong> i <strong>@Cambra de Barcelona<\/strong> per fer el primer pas cap a la resoluci\u00f3 d&#039;aquestes converses dif\u00edcils. \ud83d\udc4f<br>Un proc\u00e9s que transforma no nom\u00e9s les organitzacions, sin\u00f3 tamb\u00e9 les persones.<\/p>\n\n\n\n<p>I tu? T&#039;atreveixes amb aquestes converses que portes temps postergant? \ud83d\ude0a<\/p>\n\n\n\n<p>#ConversesDif\u00edcils <\/p>\n\n\n\n<p>#HabilitatsSocials<\/p>\n\n\n\n<p>#CreixementPersonal <\/p>\n\n\n\n<p>#TtreballEnEquip<\/p>","protected":false},"excerpt":{"rendered":"<p>Identificar les Converses Dif\u00edcils i afrontar-les amb assertivitat.<br \/>\nDescobreix les 4 claus per resoldre converses dif\u00edcils quotidianes.<\/p>","protected":false},"author":2,"featured_media":5556,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[221],"tags":[222],"class_list":["post-5555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conversaciones-dificiles","tag-conversaciones-dificiles-2"],"_links":{"self":[{"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/posts\/5555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/comments?post=5555"}],"version-history":[{"count":7,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/posts\/5555\/revisions"}],"predecessor-version":[{"id":5563,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/posts\/5555\/revisions\/5563"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/media\/5556"}],"wp:attachment":[{"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/media?parent=5555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/categories?post=5555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mariamunozroca.com\/ca\/wp-json\/wp\/v2\/tags?post=5555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}