How many times have you given positive feedback to someone around you today? And how many times have you given critical/constructive feedback? In general, it is easier for us to point out what we don’t like about the people we interact with, whether at work, in the family or with friends. For this reason, I want to […]
Are you a doctor, surgeon, orderly, pediatrician, nurse, anesthesiologist…? How many times a day do you speak with patients? 3, 4, 5…..10 times…. Do you consider yourself prepared to establish friendly, empathetic and effective communication? On June 19th I had the pleasure of participating as a speaker at the General University Hospital of Valencia, in the Nutrition Conference
Are you satisfied with your professional presentations? How many presentations do you do a week? Do you repeat the same presentation for different audiences? Depending on your answer to these 3 questions, my role as a trainer will be to adapt the content to your specific needs. Each course is different, each speaker is different, and above all, each audience is different!
PRESENT SUCCESSFULLY: A challenge within your reach Read More »
What is Proactive Telesales? Nowadays, every contact with the client is an opportunity for growth. Traditional sales based on face-to-face visits are just one of the ways of selling. Strengthening all communication channels with the client and broadening our commercial vision is a necessity in the 21st century.
Proactive Telesales: the new way to boost your business Read More »
Awaken your Inner Leader! We are all Leaders! This article is dedicated to my 2nd grade students at the International School of Protocol: university students who have shown me that they want to be Leaders. In our subject “Leadership Skills” we have focused on Developing Ourselves as Personal Leaders to take control of our lives. Our
Autonomous or Superman? With this article I want to praise the self-employed for their spirit of continuous learning that leads them to enroll in courses in communication, sales, negotiation, emotional intelligence, English, accounting, team motivation, creativity, computing, social networks, networking... Their needs of training go beyond their technical area of action: teachers, chefs, designers, managers, carpenters, psychologists, lawyers,
To start the new year with strength and energy, I want to share with all of you the 6 secrets of Personal Leadership: the 6 C's of Change! Yes, we are experiencing moments of economic, social, political changes... that influence our personal and family daily lives. What attitude should we adopt in the face of these continuous changes that surround us? Be
Are you enjoying a Creative Christmas? The IN & OUT team wishes you a Merry Christmas, full of positive surprises, adventures and health!
Today I gave a 4-hour Negotiation class at ESHOB University (Barcelona School of Hospitality) to 4th year Hotel Management students. I tried to convey, as a main idea, that all negotiations must satisfy both parties. Attitude is the Key Factor, the Decisive Factor. I ask
This article wants to be a tribute to Carles Capdevila, who recently left us, maintaining his special personal leadership until the last moment. Let me talk about him in the present tense because his values continue and his unique character and positive attitude towards the world are still alive. Carles Capdevila is a grateful, respectful, humble leader,